Room set-up: Preference is small groups at tables but traditional classroom will work. The delivery method consists of traditional presentation coupled with question and answer technique and small group discussion on two issues: (1) How to construct the right questions to ask in an interview and (2) How to match learning objectives to delivery methods. The following outline is representative of the presentation plan. I. Session Welcome (10 minutes) a. Introduction b. Session Objectives c. KWL (Know, Want to Know, Learned) Interaction i. What do participants know ii. What do participants want to know iii. What did participants learn II. Presentation – Discussion (55 minutes) a. The problem ? critical business need, short time to succeed b. The audience ? global, diverse c. Systematic Approach i. Needs analysis and recommendations Stop here for small group discussion of importance of interview guides; groups attempt to discover the right questions to ask, distribute sample guides (15 min) ii. Learning objectives analysis iii. Examination of delivery options Stop here for small group discussion of delivery options; groups attempt to match learning objectives and delivery options, distribute objectives (15 min) iv. Putting it all together v. Lessons learned III. Summary (10 minutes) a. Tie participants back to "KWL" presented in Welcome b. Summarize major learning points c. Question and Answer d. Distribute presenter contact information e. Point to the resources in the presentation workspace area and invite participants to review