Join Lisa Downs, Leadership Development Manager at T-Mobile, USA and author of the ASTD Trainer's WorkShop Series book Negotiation Skills Training, as she shares insights into using principles of negotiation to reach agreements that lead to positive outcomes. Whether working with internal clients at your workplace or with external clients as a consultant or service provider, refining your negotiating skills can have a strong impact on your client relationships and business results. In this session you will learn tips and strategies to improve your negotiating skills, assess your challenges to become a solid negotiator, and learn behaviors that will set you up for success for your next negotiation opportunity. Lisa is the author of two other books in the Trainer's WorkShop series, Time Management Training and Listening Skills Training.