SESSION ABSTRACT: All organizations are trying to reduce turnover, increase performance, enhance safety, and harness the amazing power of discretionary effort. The challenge is achieving these lofty goals in a measurable time-bounded way. This session will introduce you to the amazing ROI power of Crucial Conversations and how they can turn your organization around to become a High Performance Work System. Using Lockheed Martin as a case study, Joseph will show the ROI possible if leaders are willing to strengthen their organizations with Crucial Conversation empowered cultures. LEARNING OBJECTIVES: Explore the organizational impact of Crucial Conversations avoided or handled poorly. Link how Crucial Conversations handled well significantly impacts ROI following a well planned and executed training initiative.