SESSION ABSTRACT: Learning Business Process Outsourcing (BPO) is defined by IDC as the transfer of management or execution of one or more of the ongoing learning processes, or the entire learning function, to an external services provider. As government agencies at the state and federal level as well as global corporations link learning more closely to business outcomes, speed and relevance of learning programs are paramount to the success of the learning function. Many chief learning officers and human capital officers believe one of the keys to their success is their ability to assume a customer-focused mindset and deliver learning solutions that meet strategic needs. How much of a role will third party firms play in this type of transformation of the learning function? A panel of Chief Learning Officers and Chief Human Capital Officers offer advice on: The drivers to consider in learning business process outsourcing; The range of learning BPO 'deals'; The performance metrics involved in BPO; The due diligence necessary if you are considering a learning BPO for your organization; Managing the outsourcing relationship: which competencies to keep in house; which to manage in the third party firm.

LEARNING OBJECTIVES: Explore how companies and government agencies are leveraging outsourcing. Assess how outsourcing can help your organization meet strategic goals. Identify the new skill set your staff needs when you leverage outsourcing partners.