SESSION ABSTRACT: Are you ready to learn about the tools available from the Baldrige National Quality Program to facilitate efforts to improve organizational performance? Learn how to educate your organization on the Baldrige Criteria and how the Criteria can be used to improve communication and learning throughout your organization. Know how to conduct a self-assessment of your organization, to identify those areas that need improving, and to develop action plans for improvement. Learn how role model organizations use innovative practices for measurement and evaluation and to drive performance improvement. LEARNING OBJECTIVES: Apply knowledge of the Baldrige Criteria for Performance Excellence Model to your organization. Use tools for self-assessment, action, and evaluation. Explore best practices, models, and techniques for measuring, analyzing, and evaluating organizational performance.