The Beauty of Knowledge: Comprehensive E-Learning for 600,000 Avon Representatives

AVON's business challenge to train over 600,000 geographically-dispersed sales representatives, increase productivity, help them realize success faster, reduce turnover, and lower the cost of customer service support led them to initiate an integrated solution to educate representatives on product, selling and business skills. This case study will cover many aspects of a large integrated training program, including the value of a comprehensive needs assessment, course development, launch promotion and incentive strategy, and integrated evaluation.

Learning Objectives - Select needs analysis techniques that can be used to create a blended curriculum. Develop sales training courses and curriculum to enable new sales representatives to become productive and successful in a very short amount of time. Plan and manage a multi-faceted, integrated solution.