Evaluation is an integral part of analysis, design, development, and implementation of a solution. However, evaluation often is thought of as a discreet event occurring at the end of a project or program, if at all. A stakeholder-driven assessment and evaluation process assures alignment of measurement data with key business goals and effective transfer of performance improvement on the job. In this session, the speaker will discuss design approaches intended to increase the value of evaluation data and create conditions for a systems approach to evaluation. Case studies showing the value of evaluation processes throughout the product-development lifecycle will be shared and reflected upon in this interactive session.

Learning Objectives - Apply key elements of performance improvement, needs assessment, solution design, and evaluation processes. Increase stakeholder involvement and clarify expectations for a project using evaluation plans. Build design principles into your evaluation processes using elements from the case study.