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Performance Consulting


Negotiation Skills for the Performance Consultant Role

Session #: 336-W314
Presenter(s): Eduardo Saleh
Session Length: 1:15 hr
Event: 2006 ASTD International Conference
Date: May 7-10, 2006

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There is increasing pressure on trainers to shift from their traditional role to a performance consulting focus. One of the key competencies needed to deal with this new challenge is intervention negotiation skill. You need to partner with your internal clients and implement cost-efficient solutions. It is not as simple as designing the perfect solution for the performance problem, because several parties need to agree on what, when, and how to put it into practice. Line managers usually have a preconceived idea on how to improve the performance of their team; IT people are sure that their information system is the best; financial VPs wants to keep everything on budget; the vendor needs to sell his own products; and your boss wants a fast-track solution ready for the next executive meeting. During this negotiation process, you might have to give up some parts of your solution in order to implement it. In this session, you will learn a simple and proven seven-step process to negotiate your performance-improvement intervention in a way that solves the problem and satisfies the interests of all the parties involved building solutions and reaching agreements that last and creating value for the company. It will help you approve the budget, get better prices with vendors, get support from internal areas, and convince line managers to let their people practice and spend time in learning activities.

Learning Objectives - Apply the negotiation techniques to the key steps of an intervention negotiation. Develop a negotiation strategy for your next intervention using the seven steps.



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