Session #: 337-M101
Presenter(s): Dana Gaines Robinson Session Length: 1:15 hr. Event: 2007 ASTD International Conference & Expo Date: June 3-6, 2007
Please deliver some leadership training to my supervisors" and "I need you to build the skills of my employees" are typical requests from clients and others you may support. Each of these requests comes with a pre-determined solution or tactic. If you respond to the request as presented, you may be using time and resources on a solution that yields limited return to the organization. But if you indicate to a client that this solution may not be required, you can be viewed as non-supportive. What is required is a collaborative approach in which you ask powerful questions of clients that cause them to acknowledge the benefit of investigating the situation more completely. In the process you may identify an opportunity to work which is far more strategic, and business-linked, than the solution as presented. In this session, you will learn techniques for asking powerful questions --the kind that have your clients saying, "I don't know the answer, but that is a great question!" You will leave with a starter kit of questions you can use the next time a client calls you to discuss a learning solution."
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