The SCOOTER Store in New Braunfels, Texas, the nation?s largest Medicare provider of powered mobility equipment and one of the ?100 Best Companies to Work For? in America in 2003, has implemented a company-wide professional development planning process. This session will describe the design and implementation of the process and will evaluate its impact. You will learn about the significant challenges faced in implementing professional development programs in an environment where such programs did not exist. \x0ALearning Objectives - Apply best practices from the case study to your own organization Assess the strategies used in implementing the process and determine what aspects apply to your current situation Analyze measures of the impact the process has had on professional development