The speaker will capture the progress made in using ROI as a measurement tool in the last decade. The ROI methodology has grown from a tool that few organizations used a decade ago to become a standard part of the measurement process. Some surveys show that as many as 40 percent of organizations in the USA and other countries are using this methodology. Phillips will explore the progress made in this implementation and the lessons learned along the way. The process and steps and an outlook for continued and future use of ROI will also be discussed.