Integrating the human performance improvement (HPI) process into an existing team can be confusing, often scary, and in its implementation sometimes chaotic. Not only must the internal consultant's skills, knowledge, approach and mindset change, but the department's process, roles, and structure must support the outcomes expected of performance consultants. Where do you begin? The speakers will share practical steps and techniques in building the customized process, identifying roles, and determining team member qualifications required to produce business results with your clients. A case study is presented on a critical best practice, engaging clients who are resistant to partnering and taking a performance approach, so that the internal consultant can get a seat at the table and use the HPI process to add bottom-line value. Discover the successes and lessons learned from the Sandia National Laboratories case study and how they apply to your organization.