Knowledge workers will compose most of the 21st century workforce. They must draw on complex knowledge and skills to perform their jobs, which involve making decisions and solving problems. How do you provide blended learning for people who never perform the same job in the same way? Research in cognition and learning provides 10 proven strategies you can use. You can apply them to determine the content, instructional methods, sequencing, and communities that users need to perform their jobs. These strategies improve transfer of learning to the job and subsequent job performance. Come see them applied in a variety of award-winning development efforts in a highly interactive session. In addition to practical job aids, participants will also receive a list of current citations.