The presenter will demonstrate how any organization can gain real bottom-line value through evaluation. After suffering through several years of good intentions gone wrong, the US Coast Guard developed an online Level Three evaluation process to evaluate both traditional instructor-led and online courses taken by thousands of students per year. \x0D\x0A

\x0D\x0ALearning Objectives - Construct Level III evaluation questions using the critical elements Use key steps to increase evaluation response rates Identify the three main factors in moving an evaluation system on line \x0D\x0A