Charter Communications, a company comprised of 17 acquisitions of smaller cable companies, had a need to create a common culture and a common direction for its leaders at all levels, from supervisors to executives. This session will provide an overview of Charter University?s Leadership Conferences and its Leadership Scorecard. Included will be an overview of the process that was used to track the ROI value chain and determine behavioral change, business impact, and the ROI of the Leadership Conferences.

Learning Objectives - Define and use the types of data in a Leadership Scorecard in your own organization Identify and biggest challenges in implementing a Leadership Scorecard in your organization Use tips & techniques for dealing successfully with those challenges